Was your course at UCL affected by strikes or Covid-19?

Students at UCL in the last few years have endured cancelled teaching and exams, closed libraries and other facilities and classes moved online.

UCL has not provided the services it agreed to provide.

Join this group legal action to seek fair financial compensation.


In our view, yes. There is typically a substantial difference between the cost of a traditional university course and an equivalent online course. In our view, under English law, you are entitled to compensation to make up that difference for the period when your course moved online.
We think that the claim has a good chance of succeeding, and we have received advice from a leading QC who shares that view. In addition, in several cases the Office of the Independent Adjudicator has ruled in favour of granting financial compensation for teaching time cancelled due to strikes; although its decisions are not binding on the courts, this is an encouraging precedent.
If you are entitled to compensation, it will be paid to you, not to the Student Loans Company, since the claim is for compensation for breach of contract, not for a tuition fee refund.
You can still seek compensation even if your tuition fees were paid by someone else, such as the Student Loans Company, a parent or a friend. If you are entitled to compensation, it will be paid to you, not to the Student Loans Company, since the claim is for compensation for breach of contract, not for a tuition fee refund.
Yes, in our view. Covid-19 is not UCL's fault, but the question is who should bear the risk of the damage it has caused to students: UCL or the students. In our opinion, UCL is better able to bear that risk, for example by taking out insurance, and it is therefore fairer for UCL to pay compensation than it is for students to be left paying for services which they do not receive.
We do not think so. According to its accounts for the year ending July 2019, UCL has net assets of approximately £1.3 Billion.
Yes, the claim is open to all UCL students, whether from the UK, EU or outside the EU.
That will depend on which course you are on, and how your university experience was affected by strikes and Covid-19. We should be able to provide estimates of potential individual compensation as the claim progresses. In the meantime, you can see an initial indication of what your claim might be worth by using the Compensation Calculator
This is a ‘No Win, No Fee’ claim. There is nothing to pay up-front, and you can keep at least 70% of whatever compensation you receive, with up to 30% of the compensation used to cover legal costs.
The plan is to take out insurance to cover this risk.
It will depend on when the claim gathers enough students to be brought, and after that on how quickly it is dealt with by the courts. If the claim succeeds and you are awarded compensation, your university would normally be ordered to add interest to the compensation for the period up to payment, so you should not lose out if there is a delay.

Students can seek compensation directly from UCL via its formal complaints procedure. If the university does not grant compensation, students can complain to the Office of the Independent Adjudicator (OIA).


  • From what we have seen and heard, UCL does not generally pay students any compensation other than very limited sums.
  • If you complain to UCL and then to the OIA, there are strict time limits and you would need to carry out all work dealing with the OIA by yourself, probably without the benefit of legal assistance. By joining the group claim you have the benefit of a legal team representing you and effectively no time limit (the limit is 6 years) within which to start your claim.
  • The OIA takes a different approach to the courts when determining its recommendations to universities. In our view the courts’ approach may enable students to receive higher amounts of compensation.
This group claim is against UCL, but there might be similar group claims against other universities. If you think that a large number of students at your university would like to form a group claim, please contact us at Enquiries.studentclaim@studentgroupclaim.co.uk.

About the group claim


This group claim is being co-ordinated by Asserson Law Offices, a firm of solicitors in England and Wales regulated by the Solicitors Regulation Authority (number 549779). Asserson is a leading dispute resolution firm with a proven track record of getting excellent results for its clients. Its recent work includes winning £60 million from the UK Government for a group of solar energy companies.